Account & access
Trouble signing in, verifying your email or opening a saved paper?
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Account, paper or payment trouble? Tell us what happened and we’ll help you find the next step.
Trouble signing in, verifying your email or opening a saved paper?
Include your account email and the page where you got stuck.
Get helpHelp with a purchase, missing credits or a refund request.
Include your account email and payment reference.
Get helpReport an incorrect answer, unclear question or missing syllabus.
Include the test or question link and what needs correcting.
Get helpRequest a data correction, raise a privacy concern or report content.
Describe your request and include the relevant page link.
Get helpSigned-in students can use Report on a published test. Your report goes to the review queue; an answer changes only after review.
Find your examShare your account email, a short description and the relevant link. Keep passwords, reset links, OTPs, card details and identity documents private.
We aim to acknowledge requests within seven working days and provide a decision or status update within thirty days. Statutory rights are unaffected.